(Generic Policy for Payment Gateway)
Disclaimer
This is a generic Terms & Conditions, Cancellation, and Refund Policy applicable to transactions made via unHotel payment gateway links. Specific terms for your booking may vary based on the type of trip or experience.
Please confirm the applicable booking / cancellation policy for your specific trip with Unhotel before proceeding with your payment.
Terms and Conditions
1. Booking Confirmation:
Bookings are confirmed only after full or partial payment is received as per the agreed terms.
Payments made through our payment gateway will include a processing fee as applicable.
2. Pricing:
Prices listed are indicative and subject to change based on availability, season, and currency fluctuations. Final prices will be shared before booking confirmation.
3. Travel Documentation:
All travelers are responsible for ensuring they have valid travel documents, including passports, visas, and permits, where applicable.
4. Liability:
Unhotel will not be held liable for any delays, cancellations, or changes due to unforeseen circumstances, including weather, natural calamities, or government restrictions.
5. Health and Safety:
Travelers are advised to purchase travel insurance and ensure they meet any health or fitness requirements for the trip.
Cancellation Policy
1. Cancellation by the Traveler:
30+ Days Before Departure: 75% refund of the total amount paid.
15–30 Days Before Departure: 50% refund of the total amount paid.
Less than 15 Days Before Departure: No refund.
2. Cancellation by Unhotel:
In case of cancellation due to unforeseen circumstances, travelers will receive a full refund less any administrative charges or an alternative travel arrangement of equal value, as agreed upon.
3. Processing Fee:
Payment Gateway transaction fees, if any, are non-refundable.
Refund Policy
1. Eligibility:
Refunds will be processed only for cancellations made as per the terms mentioned above.
Refund requests outside the cancellation window will not be entertained.
2. Processing Time:
Refunds will be initiated within 7-10 business days of receiving the cancellation request.
3. Mode of Refund:
Refunds will be processed via the same payment method used for the booking.
Additional Notes
Customized Trips: The cancellation and refund policy for tailor-made trips may differ and will be communicated at the time of booking.
Force Majeure: In events such as natural disasters, political unrest, or pandemics, refunds will be subject to supplier policies and government regulations.
Contact Us: For clarification on policies specific to your trip, please write to us at manish@unhotel.in or call our customer care team.
Thank you for choosing Unhotel. We look forward to curating a memorable experience for you.
